Developing and Implementing an Outward Mindset

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Registration Closed.
Last Date to Register: 8/2/2022 12:01 AM
Last Date to Cancel: 8/2/2022 12:01 AM
Agency: CESA 8
Agency Contact: JoAnn Miller
Agency Assistant: Betty Kaliebe 920-855-2114 Ext. 252
Presenter(s) / Instructor(s): JoAnn Miller, CESA 8 Director of Continuous Improvement
Location: CESA 8
223 West Park Street
Gillett, WI 54124
Facility: Maple Room
8/9/2022 08:30 AM - 03:30 PM
8/10/2022 08:30 AM - 03:30 PM


Arbinger’s work reveals two distinct mindsets from which people and organizations operate—a self-focused inward mindset and an others-inclusive outward mindset. Arbinger has a thirty five-year record of successfully helping organizational change efforts by equipping people to shift to an outward mindset. Studies show that organizations that focus on this kind of mindset change are four times more likely to succeed in organizational change efforts than companies that focus only on changing behavior.
Arbinger helps organizations and their people to turn outward by (1) shifting their mindsets, (2) equipping them to helpfully adjust their behaviors in accordance with their changed mindsets, and (3) helping leaders to turn organizational systems and processes outward in order to invite and reward sustained, systemic change.

This process begins with Arbinger’s foundational workshop, Developing and Implementing an Outward Mindset (DIOM). In this course, participants learn how to implement a performance platform that enables them to operate with an outward mindset. They learn and apply four sets of tools: self-awareness tools that help them see when they might be operating with an inward mindset; mindset-change tools that they can apply to turn their mindsets outward; accountability tools that help them to operate in their roles with an outward mindset; and collaboration tools that teams can deploy together in order to operate with an outward mindset.


Developing and implementing an Outward Mindset equips participants with a set of self-awareness tools, mindset-change tools, accountability tools, and collaboration tools that enable them to:

  •  Understand the two mindsets and their implications on results
  •  Assess the extent to which they are working with an inward mindset
  •  Change their mindsets to become more outward
  •  Re-conceive their jobs to make them more outward
  •  Hold themselves more fully accountable
  •  Report on performance in a way that keeps them working outward
  •  Work in a way that is more collaborative, fulfilling, and effective
  •  Positively influence others to change
  •  Address and resolve conflicts

Program Format

This session is an interactive, two-day course. Key concepts are taught through discussions led by an Arbinger certified facilitator. The course is punctuated by videos, individual and group exercises, one-on-one sharing, and application of the tools to on-the job situations facing the participants.

In addition, participants have access to an eight-week sustainment program that they can implement on their own or with their teams. The sustainment guide for this program leads participants through the implementation of concepts learned from eight videos that are designed to be applied at a cadence of one-per-week.

Included Materials

Materials for participants include the Two-Day Handbook, Sustainment Video Guide, and Arbinger’s bestselling books: Leadership and Self-Deception and The Outward Mindset. Also includes downloadable accountability and collaboration tool templates.

Presenter: Jo Miller

JoAnn (Jo) Miller is the Director of Continuous Improvement at CESA 8 and an Arbinger facilitator. As an organization systems specialist with a keen focus on the human element, Jo connects continuous improvement, coaching, and an individual’s role in creating organizational culture. Jo draws on her 15+ years in education and 5 years of private-industry quality management experience to work with organizations seeking to improve outcomes for those they serve by developing coordinated, resilient, sustainable systems.

Jo is also Lean Six Sigma blackbelt trained, a National Board Certified Teacher, the 2013 Wisconsin state teacher of the year.

Cost: $550 per person, includes material and lunch

Registration Deadline: July 26th



CANCELLATION POLICY: Any registration cancellation must be received 7 days prior to the scheduled date to receive a refund or avoid invoicing. CESA 8 will only provide full refund of registration fees depending on individual circumstances. Refunds depend upon the ability of CESA 8 to cancel any financial obligations created by the registration such as meals, materials, etc. Registered participants not in attendance on the day of the session will be charged the full registration fee. CESA 8 reserves the right to cancel any session due to insufficient enrollment or inclement weather. Participants will be notified via email through if a cancellation occurs. Please make sure all of your contact information is correct in DIETARY ACCOMMODATIONS: Due to varied dietary restrictions, CESA 8 cannot guarantee that all special dietary accommodations can be met. CESA 8 makes every effort to accommodate basic dietary restrictions with advance notice, but please plan accordingly. BY REGISTERING FOR THIS EVENT YOU CONSENT TO PHOTOGRAPHS/VIDEOTAPE taken during the course for publicity, promotional, and/or educational purposes including but not limited to publications, presentations, newsletters, internet, and social media sources. I do this with full knowledge and consent to waive all claims for compensation for the use or for damages. If you do not consent to this statement, please send a written notice via email to the agency contact listed on the workshop posting.