Customer Experience Best Practices


< Back

In order to register for this event, you must first be a registered user.
Click here to login if you are already a registered user.
Last Date to Register: 4/29/2021 12:01 AM
Last Date to Cancel: 4/22/2021 12:01 AM
Agency: CESA 7
Agency Contact: Colleen Timm
Agency Assistant: Nancy Schlies 920-617-5613
Audience: All Workforce Sectors
Location: Virtual
Facility: Virtual
4/29/2021 08:30 AM - 11:30 AM Registrants will be sent the link to connect.

Customer Experience Best Practices

Presenter: Dr. Colleen Timm, Learning Service Director

Date/Time: April 29, 2021/8:30 - 11:30 am VIRTUAL

Audience:  All Workforce Sectors

Description:  Employees Hold the Key to Great Customer Experiences

How do Customer Experience Leading firms create such positive impressions on the people they serve? It doesn’t happen by accident. They all embrace some basic tenets when shaping their customer experience – principles that can be applied to your own organization. Leading companies leave nothing to chance. They understand the touchpoints that comprise their customer experience and they manage each of them very intentionally They also recognize the link between the customer and employee experience. Happy, engaged employees help create happy, loyal customers, and it’s why the most successful companies address both the customer and the employee sides of this equation. Customer Experience is built (or not) into your brand - something that beloved organizations know well. Not everyone in your organization will automatically put customers first. Nor will they intuitively understand why Customer Experience is strategically critical to your success. It takes a cultural transformation to achieve success on this front. Join us to learn more about the elements of Customer Experience excellence.

Registration Fee:

$60 per participant for  CESA 7  2020-21 Learning Services Full-Partnership Members

$90 per participant for CESA 7 2020-21 Learning Services Limited-Traditional Members

$120 per participant for Non-Learning Service Member

Please review our cancellation policy, available in the registration area.

Event Contact:  Nancy Schlies or 920-6175613

CANCELLATIONS: Cancellations must be faxed (920-492-5965) or e-mailed to the event contact person five (5) working days prior to the date of the event. We are unable to provide refunds for no shows. DIETARY ACCOMMODATIONS: Due to varied dietary restrictions, CESA 7 cannot guarantee that all special dietary accommodations can be met. CESA 7 makes every effort to accommodate basic dietary restrictions with advance notice, but please plan accordingly. PHOTO/VIDEO: By registering for this event, I authorize CESA 7 to record on photograph, film, videotape or otherwise, my name, likeness, image, voice and performance during my participation in this event. My name, likeness, and voice, as well as excerpts of the recordings may be used for training, publicizing, and promoting. To opt out of the image release, attendees must notify the contact person for this event.