Canceled Customer Experience Best Practices

Customer Experience Best Practices

Presenter: Dr. Colleen Timm, Learning Service Director

Date/Time: April 29, 2021/8:30 - 11:30 am VIRTUAL

Audience:  All Workforce Sectors

Description:  Employees Hold the Key to Great Customer Experiences

How do Customer Experience Leading firms create such positive impressions on the people they serve? It doesn’t happen by accident. They all embrace some basic tenets when shaping their customer experience – principles that can be applied to your own organization. Leading companies leave nothing to chance. They understand the touchpoints that comprise their customer experience and they manage each of them very intentionally They also recognize the link between the customer and employee experience. Happy, engaged employees help create happy, loyal customers, and it’s why the most successful companies address both the customer and the employee sides of this equation. Customer Experience is built (or not) into your brand - something that beloved organizations know well. Not everyone in your organization will automatically put customers first. Nor will they intuitively understand why Customer Experience is strategically critical to your success. It takes a cultural transformation to achieve success on this front. Join us to learn more about the elements of Customer Experience excellence.

Registration Fee:

$60 per participant for  CESA 7  2020-21 Learning Services Full-Partnership Members

$90 per participant for CESA 7 2020-21 Learning Services Limited-Traditional Members

$120 per participant for Non-Learning Service Member

Please review our cancellation policy, available in the registration area.

Event Contact:  Nancy Schlies nschlies@cesa7.org or 920-6175613

CANCELLATIONS: Cancellations must be faxed (920-492-5965) or e-mailed to the PERSON LISTED AS THE EVENT CONTACT five (5) working days prior to the date of the event unless other cancellation information is noted in the specific event. We are unable to provide refunds for no-shows. DIETARY ACCOMMODATIONS: Due to varied dietary restrictions, CESA 7 cannot guarantee that all special dietary accommodations can be met. CESA 7 makes every effort to accommodate basic dietary restrictions with advance notice, but please plan accordingly. PHOTO/VIDEO: During my attendance at this event, I authorize CESA 7 to record on photograph, film, videotape, or otherwise, my name, likeness, image, voice, and performance. My name, likeness, voice, and excerpts of the recordings may be used for training, publicizing, and promoting. To opt out of the image release, attendees must notify the contact person for this event.